WELCOME UBC FAMILY PRACTICE RESIDENTS

We would like to welcome Dr Sandra Wiebe as our new Family Practice Resident. Dr Juliyana Romey and Dr Jennifer Douse, will be continuing on at the clinic in the 2nd year of their residency.

NORTHERN HEALTH GROUP SPACE NOW OPEN

The Group Visit space is now officially open and we are now holding Group Medical Appointments there. Please ask our receptionists about what Group Medical Appointments are available.

WELCOME TO OUR NURSE PRACTITIONER

Diella Schatz has joined us as a Nurse Practitioner. She will be helping out with Chronic Disease Management, Smoking Cessation, Elderly Wellness, Asthma Education, Menopausal Group and other group visits. She will also be accepting patients. To enquire further or make an appointment please contact our receptionists.

HOURS OF OPENING
The Walk In Clinic is open Monday to Friday  8am to 5pm, Saturdays 9am to 12pm. This service is available to provide same-day care for urgent medical problems. For follow up of chronic medical issues, company and insurance medicals, and routine appointments we encourage you to make an appointment with your family doctor. Hours for regular appointments are 8am to 5pm Monday to Friday

"TRAVEL WELL" TRAVEL MEDICINE CLINIC

Provided by Dr Jean Van Eeden is available at the Fort St John Pharmacy and Wellness Centre

http://fsjpharmacy.com/

AFTER HOURS
There is always essential medical care available after office hours. For phone advice the BC Health Line is available 24 hours a day. Please call 1-866-215-4700 and a registered nurse can advise you about many health care problems. If you need to see a doctor in an emergency, go to the Fort St. John Hospital Emergency Department where there is a GP on call.

APPOINTMENTS
Please make appointments in advance. However because health problems can arise quickly we understand the importance of easy access to our office.

If you have an emergency and need to see the doctor urgently, please let the receptionist know this. If you need time with the doctor to talk about a personal problem or a recheck for an existing problem, please let the receptionist know so that we can schedule the right amount of time. Do not forget to mention if you are bringing another family member to see the doctor at the same time. Because of hospital commitments your doctor may not always be available in the Clinic. In such a situation or if you need an urgent appointment, you will be offered an appointment with another Clinic doctor.

Please try not to call before 10 am or after 4 pm for routine appointments.

Be sure to call if you have to cancel an appointment. We would appreciate at least 24 hours notice. You may be charged if you fail to do so.

DURING OFFICE HOURS
If you wish to speak with your doctor during office hours, please explain to the receptionist the nature of the problem. She may be able to help you immediately. If not, she may refer you to the Clinic Nurse. For further advice and care, we recommend you come and see your doctor.

If you are on long-term medication, you should have your health status reviewed from time to time to ensure the treatment is still necessary.

Please feel free to discuss your medical problems with us. Everything you say will be kept in strict confidence and no information released without your permission

TEST RESULTS
Please discuss this with your doctor. If your doctor has ordered tests it is recommended that you make an appointment to see your doctor to discuss them. This way you can ask any questions that may arise. We do not routinely call patients with their results.

TRAINING DOCTORS
Please note that we regularly have training doctors working with us in the clinic.
You will be asked if you are comfortable with having the training doctor present at your consultation. We encourage you to be a part of training the doctors we need for the future of health care in Canada.